Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Black Diamonds New York jewelry?
We specialize in premium materials, including high-grade sterling silver, 14k and 18k gold plating, and ethically sourced lab-grown diamonds and gemstones designed to last.
How long does shipping take for domestic orders?
Standard shipping within the United States typically takes 3-5 business days. Express shipping options are available at checkout for those who need their pieces sooner.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are final sale due to hygiene and production standards.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. International delivery times vary by destination, typically ranging from 7-14 business days depending on local customs processing.
How should I care for my jewelry to maintain its shine?
To preserve the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided microfiber pouch when not in use and clean gently with a soft cloth.
Are your diamonds conflict-free?
Absolutely. Black Diamonds New York is committed to ethical sourcing. All our stones are conflict-free and comply with the highest industry standards for environmental responsibility.